Luminess Air: Product Line and Purchasing
Luminess Air is a large global company that carries a large number of cosmetics that are designed to beautify the skin and conceal skin imperfections. The company carries items that range from foundation and concealers, to lip gloss and nail polish, as well as complete makeup airbrushing systems. Luminess Air also offers its customers exclusive deals through an account where they can receive airbrushing kits on a monthly basis. The Luminess Air online store features bronzers and tanning products as well, and there are daily specials that are available for those who are familiar with the company’s products and would like to shop through the site.
Purchasing Luminess Air Products
Because Luminess Air is a global company, its products can be purchased in major department stores and other beauty supply stores around the world. It also widely available on other online shopping sites, but its website offers the most comprehensive line of Luminess Air products available. Customers can browse the site from a number of drop-down menus near the top of the page and shop for cosmetics directly from the online store or purchase the company’s airbrush makeup system on a payment plan. One area where the company could improve is to add Luminess Air reviews on the website, where customers can read other’s experiences. Currently this is not an available feature on the website.
In order to purchase the system from the Luminess Air website, you are asked first join the company’s airbrush makeup club and commit to buying a certain amount of the airbrush makeup per month. The site also features how-to videos for those who want to learn Luminess Air makeup application techniques, how to use the company’s airbrush tanning products, and how to use the makeup with maximum effectiveness.
Customers who are not sure if Luminess Air carries the shade that would best match their skin tone can either use the site’s shade matching tool or talk live with a consultant via chat. The company’s makeup is designed with an anti aging spin, to conceal imperfections and reduce the appearance of dark under eye circles.
Luminess Air accepts all major credit cards, but customers can also pay via check or money order by sending them to the address provided on the site. Orders made this way may take up to two weeks longer to process.
Luminess Air Shipping and Returns
All order that are shipped from Luminess Air may take anywhere from two to six weeks to be processed by the company’s facility. Once the order is processed, it will take up to 21 days to reach its final destination. Shipping and handling fees are calculated at the time of checkout. Orders can be shipped throughout the continental U.S. and internationally; however, international sales and shipping are final and not subject to the 30-day money back guarantee that the company offers its U.S. customers.
Customers who join the Luminess Air makeup club are highly encouraged to take the time to carefully read the shipping and returns policies before they agree to the terms, as these are quite detailed. For example, all returns must be approved by the company and customers need to obtain a return approval number before they can ship their product back. Any Luminess Air product that is returned without an approval will be shipped back to the customer at the customer’s expense. This is because the company claims that it cannot track packages without the refund approval number, and therefore cannot process payment
Returns must reach the facility within ten days and refunds will not be honored for products that arrive over fourteen days past the return approval’s expiration date. All eligible Luminess Air returns are subject to a 25% restocking fee that will be subtracted from the final amount of the refund.